What functionality does Electa have?
Using the platform, you can: build a base of supporters, interact with them and track their loyalty in different parts of the country and the world, create your team, supervise their work, monitor the execution of tasks and see the analytics in real time. All of this is just a small part of the options that Electa offers you. See
Product page for more information on the functionality.
What is a SaaS?
Saas (Software as a Service) is a flexible software usage model where the client does not need to worry about customization, security, support and system upgrade. In other words, you use the product paying monthly or annual subscription depending on the chosen plan, and everything else is sorted. You don't need any additional resources or increase the number of staff. When we add new features, you get immediate access to them (according to the terms of your subscription) too!
How do I start using Electa? How long does it take?
Step 1.
In the Pricing section, select one of the proposed pricing options, with monthly payment or annual payment.
Step 2.
Create an account, enter personal data and create a password.
Step 3.
Provide the details of the card you wish to use.
After entering all the data you will receive a free 14-day period to use Electa. If you do not cancel your subscription after the trial period, you will be charged for a year or a month depending on the pricing option you have selected.
If you choose free option, then you can use Electa absolutely free and you do not need to give your card details.
What plan should I choose?
We offer our clients several rates: Starter, Basic, Standard, Pro and Premium. You should pay attention to these criteria when choosing:
1. Base of supporters. Depending on the number of supporters you plan to add to the system, select the appropriate starting rate.
- Starter– up to 1000
- Basic – up to 30 000
- Standard – up to 90 000
- Pro – up to 250 000
- Premium* – more than 250 000
*This subscription rate is suitable for parties and other large organizations, it includes many additional services: priority technical support, personal manager, integration with other services, possibility to create multicampaigns, etc.
2. Additional fields in the supporters cards. Thanks to additional fields (employment, children, language, religion, etc.), you decide what information will be collected about your supporters. The collected information will allow you to identify your target audience and build further interaction to attract as many supporters as possible to your side.
- Starter – 1
- Basic – 5
- Standard –15
- Pro – no limit
3. Role customization . It will allow you to form an individual team structure with the positions you need.
- Starter – 3
- Basic – 6
- Standard – 10
- Pro – no limit
4. Number of staff with access to the mobile application.
- Starter – 4
- Basic – 150
- Standard – no limit
- Pro – no limit
5. Number of staff with access to the web application.
- Starter – 3
- Basic – 10
- Standard – 15
- Pro – no limit
If customers ask for our opinion, we recommend starting with Standard plan and always pay their attention to the above criteria.
For details see
Pricing page.
The price on website is in dollars. What currency am I going to be charged in? Is there a bank fee?
We use Stripe to accept payments. The amount is charged in dollars. If the currency of the card differs from the currency of the payment (dollar), conversion occurs. We recommend contacting the bank before you pay to specify the payment details (conversion fee etc.)
What happens to my account if my plan limit is exceeded?
You are provided with functionality according to the chosen plan so you cannot exceed the limits.
How do you guarantee safety of my campaign data?
We guarantee secure storage of all data that is entered into the system. For data storage, we use Amazon Web Services (AWS), the world’s most common cloud platform with wide-ranging capabilities, which provides 175 fully functional services for data centers around the planet. AWS is designed as the most flexible and secure cloud computing environment that exists. The basic infrastructure is designed to meet the security requirements of international banks, defence agencies and other organizations with high data security requirements, which include 230 security services and capabilities, conformity and management. AWS supports 90 security standards and certifications, and all 117 AWS client data storage services offer encryption. Please refer to
https://aws.amazon.com/ru/what-is-aws/All data transmitted from the client to the server is checked and must be encrypted.
In developing our platform, we use a microservice (microservices) architecture that allows us to scale (depending on the load on the product) as flexibly and quietly as possible. The microservice architecture also assumes that when one of the services fails, the rest of the services remain functional and customers can use the product.
We regularly make backup copies (backup copy) of the data - this allows us to restore the data in case of its damage or destruction and to guarantee the clients the preservation of the data.
Can you customize the system?
Subscription allows you to receive all product updates (according to the terms of your subscription), without additional costs.
Customization of the system, at the request of the client, is possible only for customers who sign up to Premium (conditions are specified separately at the conclusion of the contract).
Can I trial Electa?
Take advantage of the 14-day trial period and try all the features of our product absolutely free –
Start for free.
If I need help, who do I go to? What level of support can I count on?
By subscribing you have access to the Knowledge Base, which is filled with detailed instructions on how to work in the system. You will also have access to online training where you will be introduced to the functionality of the system and will answer your questions.
The remaining technical support is provided by e-mail.
For technical support, send a request through the form on the site.Professional system setup and manager’s personal account are included in the Premium subscription. For other subscriptions, the professional setting can be provided as a separate service. However, the Knowledge Base includes all necessary materials and clues for independent successful configuration.
Do I need to expand my staff when implementing the system?
We provide technical support for the operation of the system, you use the system and do not worry about technical matters. We recommend to our clients to assign one person - a "curator" who will put your team in the system and load the support base - to create conditions so that the whole team can start working.
I already have a base of supporters (in another system/excel). How do I transfer it to Electa?
In the section "Settings" there is a feature of importing the supporters base, where you will find detailed instructions on how to do it.
Do you have a mobile version of the product?
We have created a mobile application for canvassers, volunteers and other employees who work in the "field". It will enable staff to capture all interactions with the supporters and deliver on the tasks. The mobile application is also accessible to their immediate supervisors. All other staff members have access to the web application, which has more advanced functionality.
The mobile application runs on Android and iOS operating systems
See the
Product page for more information.
Which analytics is available in the system?
You will have access to a wide variety of analytics: the work of teams and each employee separately, the loyalty of supporters, assigned tasks and so on. See the
Product page for more information.
How do I switch from one plan to another?
In the "Settings" section, web applications, you can easily switch to another tariff. We will automatically update all functionality and amount of payment.
How do I cancel my subscription? Will I be able to export my database when I cancel my subscription?
You can cancel your subscription in the "Settings" section. The system will be closed on the last paid-for subscription day.
You can export your database from the system. This feature is also available in the "Settings" section.
Do you collect my personal data? How do you guarantee the safety of my personal data?
We receive, collect and store any information you provide on our website, or provide it in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, login data, e-mail address, password, computer and connectivity information. We can use software tools to measure and collect session information, including page response times, duration of page visits. Please refer to our
Privacy Policy for details.
Who has access to my database?
We guarantee our clients complete confidentiality of information. You are the owner of the database, access to it is available only to you and your team (each employee has access based on the role you have assigned to it, you decide what access the employees will have)