Record all interactions in the supporter card: tasks, calls, addresses, etc. Plan further work with people based on the history of interactions.
Manage your own team, assign different types of tasks, and control the execution process. Track and respond to errors made by employees, and on the basis of the information received, make personnel decisions about training, promotion or dismissal of the ineffective staff.
Track changes in loyalty and then build campaign predictions based on data. Get more accurate predictions by comparing with external social surveys. Analyse key performance indicators of each employee and the team.